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FACTORS INFLUENCING KENYAN TELECOMMUNICATION OPERATOR LOYALTY TO INTERNATIONAL SUPPLIERS OF WIRELESS EQUIPMENT

FACTORS INFLUENCING KENYAN  TELECOMMUNICATION OPERATOR LOYALTY TO INTERNATIONAL SUPPLIERS OF WIRELESS EQUIPMENT

John Kipchumba Tanui Author

Dr. John Yabs - Co-Author

 


ABSTRACT

The objective of the study was to identify the factors that influence wireless telecom operators’ loyalty and to identify the effect of switching barrier on customer loyalty in the telecommunications equipment supply industry. To satisfy the research objectives the author used a descriptive research design comprising a census survey of wireless telecommunication operators in Kenya. Primary data was collected using semi-structured questionnaires. The questionnaire was administered through telephone survey, face to face interviews, or through email depending on the interviewee. The target respondents were the wireless telecoms operator companies’ staff and managers. The data analysis was done using mean scores, percentages and standard deviations. Where appropriate, the study results are presented in pie charts and graphs. The results of the study showed that the leading factors of selecting a vendor are reliability of equipment, technical support and low cost.


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FACTORS INFLUENCING EFFECTIVENESS OF YOUTH FRIENDLY CENTRES IN KENYA: A CASE OF KISUMU COUNTY.

FACTORS INFLUENCING EFFECTIVENESS OF YOUTH FRIENDLY CENTRES IN KENYA: A CASE OF KISUMU COUNTY.

Jack Omondi Onyando - Author

Musa Oluoch - Co-author

Susan Njuguna - Co-author

 


ABSTRACT

Strengthening health service delivery as a building block to the health system is key to the attainment of the health-related Sustainable Development Goals, which include the delivery of effective interventions to reduce adolescent and youth mortality as well as the burden of HIV/AIDS. The Government of Kenya and its partners have over the years recommended certain standards through Adolescent Sexual Reproductive Health Policies and guidelines, with youth friendly centres continuing to be used as one model in providing reproductive health services to the youth. Despite these guidelines, the effectiveness of the centers has been acknowledged to depend on many factors which include institutional, service provider, policy and youths’perceptions. The study examined how those factors affected effectiveness of the centres in Kisumu County- one of the counties with some of the worst youth sexual and reproductive health indicators. The study used both quantitative and qualitative approaches to collect data and utilized survey research adapting descriptive cross sectional design and semi-structured questionnaire to interview 182 youth seeking services from 8 centers.


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HEALTH INFORMATION TECHNOLOGY UTILIZATION IN PATIENT SAFETY PROMOTION BY HEALTH CARE WORKERS,MAMA LUCY HOSPITAL,NAIROBI CITY COUNTY KENYA.

HEALTH INFORMATION TECHNOLOGY UTILIZATION IN PATIENT SAFETY PROMOTION BY HEALTH CARE WORKERS,MAMA LUCY HOSPITAL,NAIROBI CITY COUNTY KENYA.

Esther Kathini - Ministry of Health, Author

Dr. Andre Yitambe - Department of Health management And Informatics, Schools of Public Health, Kenyatta University,Author

Dr. George Ochieng Otieno 

 


ABSTRACT

 

Patient safety remains despite interventions through regulatory measures and policy changes. Seven (7%) percent of all hospitalizations in Kenya report some form of negligence, privacy or confidentiality concerns. This study sought to establish the role of Health Information Technology (HIT) in promoting Patient safety at Mama Lucy Kibaki Hospital, Nairobi County Kenya. Specifically, it determined the role of HIT in promoting Patient Safety, and described organizational, technological and individual factors influencing HIT’s role in promoting patient safety. The study was conducted in the framework of a descriptive cross sectional design. The sample size used was 147 consisting of both medical and paramedical staff respondents derived using Fisher’s sample size calculation formula. 


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THE EFFECTS OF ORGANIZED CRIMINAL GANGS ON THE LIVELIHOODS OF THE URBAN RESIDENTS: A CASE STUDY OF GAZA GANG IN KAYOLE ESTATE, NAIROBI

THE EFFECTS OF ORGANIZED CRIMINAL GANGS ON THE LIVELIHOODS OF THE URBAN RESIDENTS: A CASE STUDY OF GAZA GANG IN KAYOLE ESTATE, NAIROBI

Alex Muia Mutuku - University of NairobiAuthor

Dr. Mutsotso Beneah -  University of Nairobi, Department of sociology and Social Work, Co-Author

 


ABSTRACT

The main purpose of this study was to investigate the effects of organized criminal gangs on everyday lives of residents of Kayole estate. The specific objective of this study were; to establish the motivating factors that compel youth to join the criminal gang, to determine the effects of the organized criminal gang on the everyday lives the residents of Kayole estate, to find out how the gang recruits and maintain its membership and to establish the avenues through which the gang generate money to finance its activities.The research design used in this study was descriptive survey method, This design involved triangulation where by the qualitative and quantitative data collected was checked for validity by observing the shortcomings and success of each method. The target population was adult family members (both male and female). They consisted of victims both affected directly and indirectly. Other respondents were business people, government officers and civil society. The quantitative and qualitative techniques were used to analyse the data. The study findings showed that there were fear of criminal gangs by Kayole residents, residents and business people. Business people closed their businesses earlier than usual and there were some places where residents avoid security officers were also overwhelmed to deal with the gangs due to few number of police officers in the area. The study also revealed that many people know the gang members and that most of them are young educated secondary school leavers. Collusion between police and gang members exists in Kayole. In addition, many other gangs exist besides Gaza.


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EFFECTIVENESS OF FRAUD INVESTIGATOR’S AT THE BANKING FRAUD INVESTIGATION UNIT, CENTRAL BANK OF KENYA.

EFFECTIVENESS OF FRAUD INVESTIGATOR’S AT THE BANKING FRAUD INVESTIGATION UNIT, CENTRAL BANK OF KENYA.

Jillo Huqa Qonde - University of NairobiAuthor

Dr. Muchael Chepkonga -  University of Nairo, Department of sociology and Social Work, Co-Author

 


ABSTRACT

Many institutions are faced with fraud challenges. The impact of fraud has led to downfall of several organizations, legal tussles and loss of confidence in organizations. The executive involvements in fraudulent activities has greatly impacted on the reputation of many organizations globally. The study findings may in a small way act as a whistleblower to the increasing cases of banking frauds in financial institutions like banking sector and other government departments. The study may also generate policy input for Central Bank of Kenya, other associated financial institutions like banking sector, Kenya Bankers Association and micro finance institutions as well as country’s economy at large. The purpose of this research was to explore effectiveness of fraud investigators at the investigation unit of banking fraud at the Central Bank of Kenya. The objectives of the study were: To establish legal constraints that inhibit fraud investigations in the banking sector, to assess how customer confidentiality hinders successful fraud investigations in the banking sector, to identify the technological limitations that hinders successful fraud investigations in the banking sector and to identify mitigation strategies and actions that may be applied by investigators to deter banking fraud. The study used descriptive research design and the data collection instrument was mainly from primary sources through interviews and questionnaire which was administered by the researcher..


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THE EFFECTS OF ORGANIZED CRIMINAL GANGS ON THE LIVELIHOODS OF THE URBAN RESIDENTS: A CASE STUDY OF GAZA GANG IN KAYOLE ESTATE, NAIROBI

THE EFFECTS OF ORGANIZED CRIMINAL GANGS ON THE LIVELIHOODS OF THE URBAN RESIDENTS: A CASE STUDY OF GAZA GANG IN KAYOLE ESTATE, NAIROBI

Alex Muia Mutuku - University of NairobiAuthor

 


ABSTRACT

The main purpose of this study was to investigate the effects of organized criminal gangs on everyday lives of residents of Kayole estate. The specific objective of this study were; to establish the motivating factors that compel youth to join the criminal gang, to determine the effects of the organized criminal gang on the everyday lives the residents of Kayole estate, to find out how the gang recruits and maintain its membership and to establish the avenues through which the gang generate money to finance its activities.The research design used in this study was descriptive survey method, This design involved triangulation where by the qualitative and quantitative data collected was checked for validity by observing the shortcomings and success of each method. The target population was adult family members (both male and female). They consisted of victims both affected directly and indirectly. Other respondents were business people, government officers and civil society. The quantitative and qualitative techniques were used to analyse the data. The study findings showed that there were fear of criminal gangs by Kayole residents, residents and business people. Business people closed their businesses earlier than usual and there were some places where residents avoid security officers were also overwhelmed to deal with the gangs due to few number of police officers in the area. The study also revealed that many people know the gang members and that most of them are young educated secondary school leavers. Collusion between police and gang members exists in Kayole.


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INFLUENCE OF ORGANIZATIONAL CULTURE ON IMPLEMENTATION OF STRATEGIES BY COUNTY GOVERNMENTS IN KENYA

INFLUENCE OF ORGANIZATIONAL CULTURE ON IMPLEMENTATION OF STRATEGIES BY COUNTY GOVERNMENTS IN KENYA

John Gitau Kagumu: Jomo Kenyatta University of Agriculture and Technology

Prof. Romanus Odhiambo: Jomo Kenyatta University of Agriculture and Technology

Dr. Esther Waiganjo: Jomo Kenyatta University of Agriculture and Technology

 


ABSTRACT

The 2010 Constitution of Kenya created 47 county governments which became functional after its promulgation on 27 th August 2010, and were actualized after the general elections of 2013. The counties were to write strategic plans that would guide them in respect to development programs in the county and how to carry out the devolved functions from the national government. This study sought to establish the influence of organizational culture on implementation of strategies by county governments in Kenya. The target population was 506 senior personnel drawn in all the five counties who included; County Executive, Sub- county Administrators, Members of County Assembly, and Ward Administrators from whom a sample size of 215 was drawn through stratified probability sampling based on different strata and then random sampling from each strata. Data was collected using a semi- structured questionnaire and an interview guide. The data collected was analysed using descriptive and inferential statistics. Qualitative responses were analysed using content analysis. Descriptive and inferential analysis techniques were used. The descriptive technique involved generation of frequencies, mean and percentages while inferential analysis technique involved establishing significant linear relationship between the dependent variable and the independent variables. Pearson’s correlation analysis and regression analysis were performed under the inferential analysis. The ANOVA F-statistic was used to test the research hypothesis for the regression coefficients for each variable to be equal to zero. An analysis to determine the combined influence of all the independent variables was done. The data was presented in form of tables, graphs, and charts. The findings imply that organizational structure has a significant influence on strategy implementation by County Governments in Kenya. The regression analysis and the ANOVA results on the above hypothesis indicated that Adjusted R square was 0.221 implying that 22.1% of Strategy implementation by County Governments in Kenya is explained by organizational culture. From the ANOVA results there was a negative and a significant relationship between Organizational Culture and Strategy Implementation by county Governments. A unit increase in Organizational culture decreases Strategy Implementation by County Governments by 0.430 Units. Since the p-value is less than 0.05 it meant that there is a negative relationship between organizational culture and Strategy implementation by county governments. Based on these study findings it can safely be concluded that norms and beliefs have a great significant positive influence on strategy implementation by county governments in Kenya at 97.9% and only 2.1% indicated that norms and beliefs had no influence on strategy implementation. These study findings give a conclusion that the level of teamwork has a significant positive influence on strategy implementation by County Governments in Kenya at a rate of 69.4%. The study findings also found out that 84.6% of the respondents indicated that commitment to strategy implementation had a significant influence on strategy implementation by county governments in Kenya. The organizational culture of the county governments should be improved in order to facilitate strategy implementation. The county governments should therefore improve on the level of teamwork among the county government staff. This can be done by encouraging interdepartmental coalition and interaction of the staff from different departments. On norms and beliefs, the county governments should adopt change management techniques to induct its staff and give them a good orientation to their new roles.


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INFLUENCE OF ORGANIZATIONAL STRUCTURE ON STRATEGY IMPLEMENTATION BY COUNTY GOVERNMENTS IN KENYA

INFLUENCE OF ORGANIZATIONAL STRUCTURE ON STRATEGY IMPLEMENTATION BY COUNTY GOVERNMENTS IN KENYA

John Gitau Kagumu: Jomo Kenyatta University of Agriculture and Technology

Prof. Romanus Odhiambo: Jomo Kenyatta University of Agriculture and Technology

Dr. Esther Waiganjo: Jomo Kenyatta University of Agriculture and Technology

 


ABSTRACT

The 2010 Constitution of Kenya created 47 county governments which became functional after its promulgation on 27 th August 2010, and were actualized after the general elections of 2013. The counties were to write strategic plans that would guide them in respect to development programs in the county and how to carry out the devolved functions from the national government. This study sought to explore the influence of organizational structure on strategy implementation by county governments in Kenya. The target population was 506 senior personnel drawn in all the five counties who included; County Executive, Sub- county Administrators, Members of County Assembly, and Ward Administrators from whom a sample size of 215 was drawn through stratified probability sampling based on different strata and then random sampling from each strata. Data was collected using a semi- structured questionnaire and an interview guide. The data collected was analysed using descriptive and inferential statistics. Qualitative responses were analysed using content analysis. Descriptive and inferential analysis techniques were used. The descriptive technique involved generation of frequencies, mean and percentages while inferential analysis technique involved establishing significant linear relationship between the dependent variable and the independent variables. Pearson’s correlation analysis and regression analysis were performed under the inferential analysis. The ANOVA F-statistic was used to test the research hypothesis for the regressor coefficients for each variable to be equal to zero. An analysis to determine the combined influence of all the independent variables was done. The data was presented in form of tables, graphs, and charts. The questionnaires that were picked from the respondents and which were dully filled in and used for data analysis were 190. This was a response rate of rate of 88.37% was very good for carrying out analysis and inferential conclusions. The findings imply that organizational structure has a significant influence on strategy implementation by County Governments in Kenya. The regression analysis from the responses of the respondents demonstrated that the coefficient of determination as indicated by the adjusted R square was 0.443 implying that 44.3% of the Strategy Implementation by County Governments is explained by Organizational Structure. The ANOVA test was used to show the overall model significance. Since the p-value is less than 0.05, then organizational structure had a significant explanatory power on strategy implementation by county governments in Kenya (F=140.709 and p-value <0.05). The regression equation was written as: Y= 1.773+ 0.604 X4; Where X4 is Organizational Structure and Y is Strategy Implementation by County Governments. It can therefore be concluded that the aspects of organizational structure of the county governments had a positive significant influence.These aspects were; line of command (78.3%), responsibility and authority (76.1%), as well as job definition (71.8%) while the sum of the influence of organizational structure influence was 95.3%. as analysed in Table 4.16. These study findings implied that organizational structure of the county governments in Kenya has a significant influence on their strategy implementation. Organizational structure of the county governments should be aligned to the strategy being implemented. The county government should train middle level management on the new strategy that is being introduced. It is also important for county governments to institute organizational structure that    supports strategy implementation and one that ensures that there is overall coordination in inter- departmental linkages and flow of communication.


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PROVIDER RELATED FACTORS ON UTILIZATION OF NURSING CARE PLAN IN LODWAR COUNTY REFERRAL HOSPITAL

PROVIDER RELATED FACTORS ON UTILIZATION OF NURSING CARE PLAN IN LODWAR COUNTY REFERRAL HOSPITAL.

Author:Sarah Akiru Esinyen.

Lillian Muiruri - Co-Author.

Dominic Charles Okero  - Co-Author.


ABSTRACT

Good health service cares are those which deliver effective, safe, quality, personal and non-personal health interventions efficiently and successfully. Lack of information, inadequate resources and staff is an impediment to implementation of nursing care plans. This study investigated the effect of provider related factors on utilization of nursing care plan in Lodwar county referral hospital. Cross-section design was adopted. The study took place in Lodwar county referral hospital. The study population comprised 120 nurses and students nurses working in Lodwar county and referral hospital during the period of study which took place between January and February 2017. A sample size of 48 respondents was used. The data was collected in all admitting wards including pediatric, maternity, male and female wards (surgical and medical).


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THE INFLUENCE OF LEADERSHIP COMPETENCIES OF HEALTH CARE MANAGERS ON RETENTION OF HEALTH WORKERS IN MERU COUNTY

THE INFLUENCE OF LEADERSHIP COMPETENCIES OF HEALTH CARE MANAGERS ON RETENTION OF HEALTH WORKERS IN MERU COUNTY.

Leonard Mbaabu Kimwere - Author.

Dr. Wanja Mwaura-Tenambergen - Co-Author.

Dr. Dominic Charles Okero  - Co-Author.

 


ABSTRACT

Human resources are the most important asset of any health system strengthening and consume a major share of the resources allocation in the sector. The global shortage of health workers is projected to be around 2.3 million physicians, nurses and midwives, and over 4 million health workers overall. In Meru County, a chronic shortage of health workers and high staff turnover is experienced. The objective of the study was to determine how leadership competencies of health care managers influenced retention of health workers in Meru County. A descriptive survey design was adapted. The target population of this study constituted of 1058 Medical staff working in public hospitals. 


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FACTORS INFLUENCING UPTAKE OF SOCIAL HEALTH INSURANCE IN KENYA: A CASE OF NYERI COUNTY.

FACTORS INFLUENCING UPTAKE OF SOCIAL HEALTH INSURANCE IN KENYA: A CASE OF NYERI COUNTY.

Boniface Gathu Macharia - Author.

Eunice Muthoni Mwangi - Co-Author.

Musa Oluoch  - Co-Author.

 


ABSTRACT

A good health financing system raises fund for health, in ways that ensure people can use needed services and are protected from financial catastrophe which are associated with having to pay for them. Many high-income countries that are progressing towards, or have already achieved, universal coverage have relied heavily on general taxation, social health insurance or a mix of both. In many low- and middle income countries striving towards universal coverage, a pluralistic health financing system typically evolves whereby a mix of health insurance and risk-protection schemes are targeted at distinct socio-economic groups. The study’s main objective is to assess the factors that influence uptake of social health insurance in Nyeri County, Kenya. While the specific objectives are; to determine individual characteristics influencing the uptake of health insurance Nyeri County, Kenya; to examine the scheme related factors affecting the uptake of health insurance uptake in Nyeri County, Kenya; to establish Health facilities factors affecting the uptake of social health insurance in Nyeri County, Kenya; to determine the information dissemination strategies underlying uptake of health insurance in Nyeri County, Kenya. This study adopted a descriptive cross section study design with a mix method approach of both qualitative and quantitative methods. The study was executed in the three level four hospitals and one level five hospital inNyeri County. 


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A COMPARATIVE ASSESSMENT OF QUALITY OF HEALTHCARE SERVICES AT PORT REITZ AND TUDOR TIER THREE HOSPITAL OF MOMBASA COUNTY: PATIENTS’ PERSPECTIVE

A COMPARATIVE ASSESSMENT OF QUALITY OF HEALTHCARE SERVICES AT PORT REITZ AND TUDOR TIER THREE HOSPITAL OF MOMBASA COUNTY: PATIENTS’ PERSPECTIVE

Maryan Duale Barrow Masters Student, Kenya Methodist University, Author

Galm Guyo Rogicha - Lecturer, Kenya Methodist University, Co-Author

 Maureen A. Adoyo - Lecturer, Kenya Methodist University, Co-Author

 


ABSTRACT

Quality in health care is comprised of newer technology, effective medication, and adequate staff to patient ratios, affordability, efficiency and effectiveness of service delivery. In situations where the condition is a reverse the services delivery will be grossly compromised including patients‟ safety, which is a primary concern for government, hospitals and patients. Thus the study aimed at examining the quality of health service delivery at outpatient department in both elevated and existing tier three hospitals in Mombasa County with study focusing on variables such infrastructure, human resources, service integration and patient satisfaction. It was a comparative study carried out in Tudor Sub County hospital and Port Reitz Sub-County hospital both in Mombasa County, to find out the quality of outpatient health services delivery


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