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A COMPARATIVE ASSESSMENT OF QUALITY OF HEALTHCARE SERVICES AT PORT REITZ AND TUDOR TIER THREE HOSPITAL OF MOMBASA COUNTY: PATIENTS’ PERSPECTIVE

A COMPARATIVE ASSESSMENT OF QUALITY OF HEALTHCARE SERVICES AT PORT REITZ AND TUDOR TIER THREE HOSPITAL OF MOMBASA COUNTY: PATIENTS’ PERSPECTIVE

Maryan Duale Barrow Masters Student, Kenya Methodist University, Author

Galm Guyo Rogicha - Lecturer, Kenya Methodist University, Co-Author

 Maureen A. Adoyo - Lecturer, Kenya Methodist University, Co-Author

 


ABSTRACT

Quality in health care is comprised of newer technology, effective medication, and adequate staff to patient ratios, affordability, efficiency and effectiveness of service delivery. In situations where the condition is a reverse the services delivery will be grossly compromised including patients‟ safety, which is a primary concern for government, hospitals and patients. Thus the study aimed at examining the quality of health service delivery at outpatient department in both elevated and existing tier three hospitals in Mombasa County with study focusing on variables such infrastructure, human resources, service integration and patient satisfaction. It was a comparative study carried out in Tudor Sub County hospital and Port Reitz Sub-County hospital both in Mombasa County, to find out the quality of outpatient health services delivery


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